ALL THINGS SHIPPING
Fulfillment & Shipping Timelines
FREE SHIPPING ON ALL ORDERS $50+ IN THE USA
FULFILLMENT + SHIPPING TIMELINES:
USP Ground is our shipping provider
USPS is still used for addresses that are PO boxes, Subscribe & Save, replacement, and missing items
View Current Shipping Locations + Costs: https://us.olivetreepeople.com/pages/zahlungsbedingungen-und-versand
FULFILLMENT PROCESS: Orders are processed and filled by our warehouse in 5-7 business days and shipping can take 4-6 days depending on location and weather conditions.
ORDERS SHOWING LABEL CREATED: The way the system is set up, orders process thru Shopify and are immediately connected to our shipping carrier UPS which assigns a tracking and LABEL CREATED message. An email is also subsequently sent to the ordering person. However, this does not mean that the product leaves the fulfillment center in that moment. See processing times above.
Outside of the big promotion days, the process is that new consultant kits are to be shipped two-day delivery, if this isn't the case for you, please email sales support.
NOTE: Our products are made in Germany, every 3 months new products are produced ensuring they are the most bioactive and as fresh as possible. Much different than other brands where products site on shelves for months on end.
Because of this, we receive shipments regularly from another continent by boat (sometimes expedited air) and are often at the mercy of customs to release our pallets once they arrive. Sometimes packages are held if they know an OOS intem in the order is set to return within the week or receiving a shipment. If you are ever concerned about a delay for yourself or a customer, email support, they are there to help! Don't hesitate to reach out: Salessupport@oliveda.com
